Guidance
Section 1
While on duty or handling tickets, ensure you use correct spelling, punctuation, and grammar. For example, don't type, ''Hello i am (your username) with the KCRPC staff team. How may i help you?'' Use commas, periods, etc.
Do not create drama in any channels or VCs within Border United State Roleplay. Ensure to remain respectful at all times as you represent United States Border Roleplay.
Handle mod calls thoroughly. Listen to both sides of the story. Witnesses are not accepted; proof must be provided.
Being biased towards members is strictly prohibited, and it will lead to termination. All members should be treated the same and fairly.
Abusing power or misusing commands is not acceptable and will be dealt with accordingly.
Game Procedures
Section 2
While on duty, adhere to our avatar policy: use a blocky avatar without unrealistic effects, accessories. Keep it realistic and avoid excessive additions.
While on break, you must respawn your staff vehicle and remove your staff uniform.
If you are an admin, you can moderate 50/50 of the time. However, you must prioritize mod calls over roleplaying. "Strict Policy"
We have a 30-minute kick timer. Before kicking a player, you must inform them not to rejoin until 30 minutes have passed.
Please ensure that you utilize commands consisting of four or more letters, such as ':to dree'
If you are in-game and the server is chaotic, you must clock on duty and prioritize moderating over roleplaying.
Utilizing weapons is prohibited while on duty.
Do not park on the median, and ensure you follow all traffic rules and laws.
Provide detailed descriptions of the punishments, such as for offenses like NITRP, Mass RDM, VDM, trolling, etc. Ensure to log everything immediately after taking action.
Using commands off duty is unacceptable. If you are not moderating, you aren't allowed to use commands.
If you are an admin, ensure to complete banning individuals listed in the Bolo (Be On the Lookout) list as soon as you enter the game, so it doesn't pile up.
General
Section 3
Ensure to actively participate in chats and engage within the community, as it is required.
The quota is 4 hours. We ask that you aim for more than 5 hours if possible and be active throughout the week, rather than accumulating hours at the end of the week.
Ensure to follow the chain of command; you must go through the rank hierarchy.
Do not argue with HRs. Comply with everything they say. If you feel it's unfair, submit a management ticket.
Internal Affairs personal and above may create custom :m and :h messages. You can also receive permission from HR to create a custom message if you are not Internal Affairs personal+.
Tickets
General:
• Assistance with regular operations.
• Questions/Concerns regarding the community.
• Claiming Perks/Giveaway prizes
Hanled by normall ticket staff.
Management:
• Affiliation Inquiries
• Partner Requests
• Affiliation Issues
• Report Higher Ranked members
• Talk with leadership, only with a very important reason.
Handled by management+ or High Rank ticket support.
Internal Affairs:
• Reporting personnel
• Punishment Appeals
• Reporting any community members (Must be a discord-related violation).
Hanled by Internal affairs personal.